Being the best partner for Doctors and Healthcare Institutions, Fondaco Mitratama aims to deliver the best after sales service quality. We understand that the most demanding and critical situations happen not during office hours, therefore we commit ourselves to be available 24 hours, 7 days a week to support our customers.

Fondaco Mitratama put this in action by making breakthrough by launching 24 Hours Service Toll Free Hotline (0800 1 780 780).

Fondaco Mitratama Service Team can assure that Doctors and Healthcare Institutions will receive the best support during non business hours. We will be available 24 hours to help prevent the loss of lives, or to bring new lives to this world safely.

Fondaco Mitratama Service Team is capable to provide this based on hard work and dedication to be the Partner of Choice for customers to deliver better quality in Healthcare industry.

Our service team believes in achieving superior customer service for an extended period of time. Over time an innovative idea for a product or services could be copied by competitors, but creating an organization of highly motivated people is extremely hard to duplicate.

To achieve this, we believe in inspiring our employees with a purpose and mission that motivates them to achieve superior performance in serving their customers. This must also be combined with consistently practicing a solid set of values and strategy that is adaptive to changing business conditions and environments.

As a result we have a service team that are committed and who will go the extra mile to serve our customers who can be an excellent partner of choice for service and maintenance of our products.